Feedback from previous guests about their experience.
84%
loved the resort and would return for another relaxing stay
Welcoming atmosphere
Beautiful onsen
Challenging access
Limited dining portions
8.4/10
Great
Rooms
8.8
Location
7.0
Service
8.6
Dining
7.8
Guest reviews
8.4/10
based on 5 reviews
8.0
8.0/10 based on 142 reviews
Christina
United Kingdom,
January
2025
8.6/10
I had a great experience at Sierra Resort Yuzawa. The staff was welcoming and the amenities were wonderful, including the beautiful onsen and the complimentary mini bar. However, the location made accessing the ski lifts a bit challenging at times, especially with weather conditions affecting the pathways.
Rooms
9.0
The rooms were spacious, clean, and had a cozy heated floor, making them quite comfortable after a day on the slopes.
Service
10.0
The service was exceptional, with very helpful staff who catered to our needs and even provided assistance with ski rentals, making our stay seamless.
Location
7.0
The hotel is located conveniently close to the ski area, offering beautiful views of the surrounding mountains. However, getting to the lifts required some effort, particularly when the weather was less than ideal.
Dining
8.0
The dining experience was enjoyable, with well-prepared meals. However, some items on the buffet could have been hotter, which was a minor letdown.
Facilities
9.0
The onsen and other shared facilities were wonderful, providing a relaxing atmosphere after skiing. Overall, they enhanced our experience.
Isaac
United Kingdom,
December
2024
7.8/10
Sierra Resort Yuzawa is a beautiful place for a winter holiday, offering a relaxing environment and exceptional dining. The resort features a stunning onsen and lovely views of the snow-covered landscape. However, the location has its drawbacks with challenging access and ski options. Despite the high prices, the quality of service and amenities make it worth considering for a memorable stay.
Rooms
8.0
The rooms are spacious and clean, overlooking the downward slope. Though comfortable, they could use a few more amenities.
Service
8.0
The staff is generally welcoming and attentive, creating a warm atmosphere. However, I encountered a newer staff manager who was less friendly during my last visit.
Location
7.0
The resort is located at the top level, allowing for a breathtaking view of the surrounding mountains. While it's near the ski site, getting to the lifts can be quite challenging.
Dining
8.0
Dining options were delightful, with a gourmet dinner served each night. Breakfast had a good array, but some hot dishes could have been hotter.
Facilities
8.0
The onsen is beautifully designed and quite relaxing. However, the ski-in, ski-out availability was disappointing at times, especially with varying weather conditions.
Ava
United Kingdom,
October
2024
8.0/10
I had a fantastic experience at Sierra Resort Yuzawa! The service was exceptional, and the onsen was absolutely world-class. However, navigating to the resort from the parking area involves a bit of an uphill walk, which is not great in tough weather. The dining experience was delightful, but I wish the food portions were larger after a long day of skiing. Overall, it’s a great spot for a winter getaway with some minor inconveniences.
Rooms
9.0
The rooms were spacious and clean with a cozy sofa set and large windows that provided stunning mountain views.
Service
8.0
The service was attentive and made us feel welcome, although I encountered one staff member who was less friendly than the others.
Location
7.0
The location is beautiful and right in the center of the mountain area, but the walk from the parking lot to the resort can be a bit challenging.
Dining
7.0
The dining experience was quite lovely, with gourmet meals that were delicious, but I found the portion sizes lacking for hungry skiers.
Facilities
9.0
The facilities, especially the onsen and the lobby area, were luxurious and well-maintained, perfect for relaxation after skiing.
Luke
United Kingdom,
October
2024
8.2/10
My family and I had a lovely stay at Sierra Resort Yuzawa. The atmosphere was cozy and welcoming, with thoughtful amenities like a complimentary mini-bar and a fantastic onsen. While the location requires some effort to access, especially during inclement weather, our overall experience was wonderful. The dining was enjoyable, although my boys could have used a bit more after a long day on the slopes. We can't wait to return!
Rooms
9.0
The rooms were spacious, quiet, and had a heated floor, contributing to a comfortable stay.
Service
8.0
The service was attentive and welcoming, though I had one interaction that felt a bit off.
Location
7.0
The resort is conveniently located near ski areas and just a shuttle ride away from the train station, but accessing it involves a bit of a trek downhill.
Dining
8.0
The dining options featured a mix of local and Western cuisine, but the portions could be larger for hungry skiers.
Facilities
9.0
The onsen and common areas were beautiful and well-maintained.
Welcoming atmosphere
Challenging access
Hannah
United Kingdom,
September
2024
8.4/10
I had a wonderful experience at Sierra Resort Yuzawa, where the charming atmosphere and attentive staff made my stay memorable. The onsen was beautiful, and the complimentary mini bar added a nice touch. However, the location could be tricky with the uphill walk to the resort, especially in tough weather conditions. Additionally, the skiing access was not as seamless as I had hoped, but overall, it was a holiday to remember.
Rooms
9.0
The rooms were spacious, very clean, and provided the perfect level of comfort for relaxation after skiing.
Service
9.0
Service was top-notch with helpful and attentive staff always ready to assist.
Location
7.0
The resort is set in a picturesque location, providing stunning views of the surrounding mountains, although access could be a bit challenging.
Dining
8.0
The dining experience was delightful, featuring a nice variety of gourmet options, though some items could have been served warmer.
Facilities
9.0
The on-site facilities, including the onsen and lounge areas, were excellent and well-maintained.
Beautiful onsen
Challenging access
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